Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details and link to your order detail page. Once your item ships, you will receive a Shipment Confirmation email with a tracking number.
You can visit your order detail page to to visit the most up-to-date status of your order. Sign into your store account to get a summary of past orders and your address details.
Shipping and delivery estimates
- If your item is in stock, your order is estimated to ship on the next planned shipping day. Delivery will depend on your destination and chosen shipping method.
- If your item is in backorder or pre-order, we will estimate your shipping date before you place an order. You can find the latest shipping estimates on the Wooting Discord stock update channel.
- If you ordered multiple items including a backordered or pre-ordered item, we will ship on-stock items first on-demand. If we have not reached out to you, you are advised to reach out to us by simple replying your order confirmation email or email@example.com.
All delivery timeframes are an estimate, the actual delivery time will depend on the item details and carrier. All estimates are based on business days, unless specified otherwise.
We ship every Monday, Wednesday and Friday for orders within the European Union (EU) and every Wednesday for international orders (outside the EU).
Free Shipping Eligibility
Free shipping offer on cart values above EUR 80 applies for order fulfilled and shipped by Wooting for the following countries:
- The Netherlands
Free shipping applies to shipping fees and does not include customs, handling or tax charges where applicable. Offer is subject to change without notice.
We ship all our order from our warehouse in Ermelo, The Netherlands. Depending on your shipping destination, shipping times can take longer.
Typically orders ship using DHL Parcel.
International orders ship using PostNL.
Shipping usually takes 2-5 business days within Europe and 7-14 business days outside Europe.
When shipped with PostNL, you can also trace it using your local postal online services, once it enters your country. We recommend to keep an eye on the latter for the most accurate information.
Country Shipping time indication:
- The Netherlands, 1-2 business days
- Germany, 2-3 business days
- United Kingdom, 2-3 business days
- Australia, 7-14 business days
Typically if the carrier isn't able to successfully deliver the order, they will hold it at their local depot up to 2 weeks. After this period, the package is sent back to our warehouse. You might not always receive a notification slip from the carrier.
We will reach out to you if this is the case, however, we urge you to keep an eye open and reach out yourself.
Typically if the carrier isn't able to deliver they will hold the package at their depot for pickup and notify you by email or paper slip. You can contact DHL to amend your delivery address and set a new delivery appointment.
When the carrier returns an undelivered package to us, a full refund including shipping charges is issued. To purchase items that were undelivered, you will need to place a new order. Please make sure your address information is correct before confirming your order and/or to notify the receiving party.
When can I expect my order?
Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email including tracking number.
Delivery will take 2 to 5 business days after the order has shipped (Europe), depending on your chosen shipping method and shipping destination.
You can track your order shipping status in your order detail page. You can find the order detail page link in your order and shipping confirmation email. Or you can login to your store account.
How can I track my order?
Please find your order tracking number in your order detail page.
You can find the order detail page link in your order and shipping confirmation email. Or you can login to your store account.
Alternatively, you can ask us by email to firstname.lastname@example.org.
Can I have my order delivered to an address other than my home?
During checkout, you may select a shipping address that is different from your billing address. Please make sure that you keep the shipping and billing address within the same country to avoid any holdup.
Can I change my shipping address?
Your submitted order is automatically prepared by our warehouse but doesn't ship until the following "shipping day". You can still amend or cancel your shipment before the next shipping day.
contact us immediately on: email@example.com.
If you selected DHL Parcel as your shipping method, we are able to amend the delivery address when the package is enroute. It's also possible to deliver at a DHL pickup point.
If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.
The Europe/International store is purposed for the European Union and International orders. If you live in the United states or Canada, it's recommend to purchase from our North America store.
We also ship to the United states and Canada from this store, but the shipping rates are different from our North America store.
Duties & Import Taxes
If you order shipping destination is outside the European Union. Your order may be subject to additional taxes, duties and/or custom fees charged by the country of destination.
For your information, you can import tax and duty free in, up to*:
- Australia, AUD 1000
- New Zealand, NZD 400
This means up to that amount, you will likely not need to pay any import taxes. We recommend you to to contact or visit your destination country's custom office (website) for more information.
*These are indications, for most recent information, please inquiry your local customs.