Shipping guide

Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details and link to your order detail page. Once your item ships, you will receive a Shipment Confirmation email with a tracking number.

You can visit your order detail page to to visit the most up-to-date status of your order. Sign into your store account to get a summary of past orders and your address details.

Shipping and delivery estimates

  • If your item is in stock, your order is estimated to ship on the next planned shipping day. Delivery will depend on your destination and chosen shipping method.
  • If your item is in backorder or pre-order, we will estimate your shipping date before you place an order. You can find the latest shipping estimates on the Wooting Discord stock update channel.
  • If you ordered multiple items including a backordered or pre-ordered item, we will ship on-stock items first on-demand. If we have not reached out to you, you are advised to reach out to us by simple replying your order confirmation email or social@wooting.io.

All delivery timeframes are an estimate, the actual delivery time will depend on the item details and carrier. All estimates are based on business days, unless specified otherwise.

Shipping days

Note: Due to COVID-19, carriers have longer than usual shipping times for international shipments.

We ship orders using DHL every:

  • Monday
  • Wednesday
  • Friday

We ship orders using PostNL or MyParcel every:

  • Wednesday

During different periods, we increase the shipping cycles where necessary without notice.

Free Shipping Eligibility

Free shipping offer on cart values above mentioned values applies for order fulfilled and shipped by Wooting for the following countries:

Inside Europe Union 

  • Cart value above: 80 EUR
    • The Netherlands
    • Belgium
    • Luxembourg
    • Germany
  • Cart value above: 199 EUR
    • All other countries within the European Union.
    • Exceptions
      • Estonia / Bulgaria / Latvia / Lithuania
      • France / Greece / Ireland
      • Portugal / Spain

Outside European Union - 100 EUR

  • All countries, including but not limited:
    • Norway / Iceland / Switzerland
    • Australia / New Zealand
    • Russia / Serbia
    • Taiwan / Hong Kong / China
    • Singapore / Malaysia / Thailand
    • Japan
    • Canada / United States
    • Israel / Turkey
  • Exceptions (non-free):
    • United Arab Emirates / Saudi Arabia
    • India / Indonesia
    • Vietnam
    • Lebanon / Egypt
    • Mexico

Free shipping applies to shipping fees and does not include customs, handling or tax charges where applicable. Not all countries are mentioned above and is only for indication. Offer is subject to change without notice.

Shipping Methods

We ship all our order from our warehouse in Ermelo, The Netherlands. Depending on your shipping destination, shipping times can take longer than indicated.

Typically orders ship using DHL eCommerce Parcels.
All International orders ship using PostNL - Priority express.

Shipping usually takes 2-5 business days within Europe and 7-14 business days outside Europe.

When shipped with PostNL, you can also trace it using your local postal online services, once it enters your country. We recommend to keep an eye on your local postal services for the most accurate information.

Country Shipping time indication:

  • The Netherlands, 1-2 business days
  • Germany, 2-3 business days
  • United Kingdom, 2-3 business days
  • Australia, 7-14 business days

Unsuccessful delivery

PostNL

Typically if the carrier isn't able to successfully deliver the order, they will hold it at their local depot up to 2 weeks. After this period, the package is sent back to our warehouse. You might not always receive a notification slip from the carrier.

We will reach out to you if this is the case, however, we urge you to keep an eye open and reach out yourself.

DHL Parcel

Typically if the carrier isn't able to deliver they will hold the package at their depot for pickup and notify you by email or paper slip. You can contact DHL to amend your delivery address and set a new delivery appointment.

Undelivered packages

When the carrier returns an undelivered package to us, a full refund including shipping charges is issued. To purchase items that were undelivered, you will need to place a new order. Please make sure your address information is correct before confirming your order and/or to notify the receiving party.

Shipping FAQ

When can I expect my order?

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email including tracking number.

Delivery will take 2 to 5 business days after the order has shipped (Europe), depending on your chosen shipping method and shipping destination.

You can track your order shipping status in your order detail page. You can find the order detail page link in your order and shipping confirmation email. Or you can login to your store account.

How can I track my order?

Please find your order tracking number in your order detail page.

You can find the order detail page link in your order and shipping confirmation email. Or you can login to your store account.

Alternatively, you can ask us by email to social@wooting.io.

Can I have my order delivered to an address other than my home?

During checkout, you may select a shipping address that is different from your billing address. Please make sure that you keep the shipping and billing address within the same country to avoid any holdup.

Can I change my shipping address?

Your submitted order is automatically prepared by our warehouse but doesn't ship until the following "shipping day". You can still amend or cancel your shipment before the next shipping day.

contact us immediately on: social@wooting.io.

If you selected DHL Parcel as your shipping method, we are able to amend the delivery address when the package is enroute. It's also possible to deliver at a DHL pickup point.

If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.

Shipping Destinations

The Europe/International store is purposed for the European Union and International orders. If you live in the United states, it's recommend to purchase from our North America store.

We also ship to the United states and Canada from this store, but the shipping rates are different from our North America store.

Duties & Import Taxes

If your order shipping destination is outside the European Union. Your order may be subject to additional taxes, duties and/or custom fees charged by the country of destination. 

For your information, you can import tax and duty free in, up to*:

  • Australia, AUD 1000
  • New Zealand, NZD 400 

This means up to that amount of invoice value, you will likely not need to pay any import taxes. We send all items with an invoice excluding VAT (21%).

You can calculate the following: Product price / 121 *100 = Price excluding VAT

We recommend you to to contact or visit your destination country's custom office (website) for more information.

*These are indications, for most recent information, please inquiry your local customs.